Stay Trendy with Camden Hat Company's Hat Collection

Refunds are processed within 48 hours of your return being handled. You'll receive a refund for the item's cost, excluding the initial shipping fee. An automated email confirms the refund initiation, usually taking 2-3 workdays. Credit/debit card reimbursement times depend on your bank.

Our Exchange/Refund Procedure

This information needs to be provided in the returning package and is essential for a smooth return procedure.

• Order Number
• Detail the reason for the exchange/refund
• The item you would like to purchase as part of the exchange
• Your full postal address
• Your telephone number

After you've paid for the label - you will be sent printable return documents to your email. The returns label we provide will include all the necessary instructions on how to complete your return including customs information. This information is important for your package to smoothly go through customs, avoiding extra fees and delays.

Please note that returns are usually processed within 7 business days from receipt at our returns center. This may be slightly longer during peak times.

If you decide to use your own courier service, additional charges may apply & the returning package remains the customer's responsibility until it is received by our Warehouse. We also recommend that if you are using your own courier service that you retain full proof of sending in the event of a dispute between you and your courier.

Simply send your item(s) to the following address: 

Returns Department,

And on the outer packaging, please write - ATTN: PURCHASE RETURN - ORDER No.

Within your return package, please include the following:

• Order Number
• Name
• The reason for return- exchange, refund or store credit. 
• The Item you would like to purchase as part of the exchange.
• Your full postal address, telephone number and email for shipping the replacement (if different from original order)

In the unlikely event of your product not having reached you in perfect condition please contact us immediately to arrange a return for a replacement. Damage/fault claims must be submitted within 2-3 days of receipt of your order, and we’ll look after you from here. 

Normal wear is not considered a defect. 

Thank you, 

Camden Hat Company