Refunds

If you wish to return a Product, please follow these simple steps.
If you are not satisfied with your purchase, you have 7 days from the delivery date to inform us you intend to return the product. You can send an explicit statement of your decision to withdraw to Camden Hat Company, by emailing orders@camdenhat.com, requesting the withdrawal form from Customer Care, and then following the instructions in the withdrawal confirmation email to complete the process.
Once you have sent your return merchandise application, you have a further 7 days to physically return the product.
Please remember that we will replace only those Products that were received damaged, defective or incorrect; we do not make replacements for size changes.
Upon completion of the procedure, a confirmation e-mail will be sent containing the return form to be placed in the box, a sheet with the warehouse address to be printed and affixed to the outside of the package, and instructions on how to proceed with the return of the product.
Place the completed return form in the box along with the Product(s) to be returned. Products must be returned in the same condition in which they were received, i.e. in perfect condition, complete with all their parts, unused, in their original packaging and with all manuals provided, as well as labels and tags still attached.
Our warehouse operators will inspect all returned products to ensure their perfect condition. The User will be charged for any loss in value, and will receive a refund equal to the remaining amount.
Affix the address of our warehouses to the outside of the box.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@camdenhat.com to get your return authorization.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: Camden Hat Company.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need Help?

Contact us at info@camdenhat.com for questions related to refunds and returns.